1. Introduction
Welcome to 360 Tours Qatar. We are dedicated to respecting the privacy of our users. This policy elaborates on how we gather, use, disclose, and safeguard your personal data in adherence to the General Data Protection Regulation (GDPR).
2. Data Controller Information
360 Tours Qatar, located in [Company Address], acts as the Data Controller for GDPR purposes. Should you have any concerns about your personal data, please contact our Data Protection Officer (DPO) at dpo@360toursqatar.com.
3. Data Collection
We gather various data points:
a. Personal Identification Information: Name, Email, Phone number.
b. Payment Details: For processing transactions.
c. Geographical Information: Through Google Maps for service customization.
d. Technical Data: IP address, browser type, device information.
e. Usage Data: Tracking users' movements and interactions using Google Analytics and Matomo Analytics.
4. Purposes and Lawful Basis for Data Processing
Your data aids us in:
a. Delivering and optimizing our services.
b. Facilitating billing and accounting.
c. Conducting marketing campaigns using MailChimp (only with your consent).
d. Enhancing website functionality and security.
e. Addressing feedback and inquiries via our Contact Form.
We process data based on:
i. Your explicit consent.
ii. Necessity for our service's contractual obligations.
iii. Compliance with legal responsibilities.
iv. Our legitimate interests, without overriding your fundamental rights.
5. Data Sharing and Third-party Integrations
While we prioritize data confidentiality, certain service functionalities require data sharing:
a. Google Analytics & Matomo Analytics: Used for analyzing web traffic and user behavior to enhance user experience.
b. Google Maps: Facilitates location-based services and features.
c. MailChimp: Manages our email communications and marketing campaigns.
d. Contact Form: Captures your inquiries and feedback.
Your data may be processed by these third parties, adhering to their respective privacy policies.
6. Data Security Measures
360 Tours Qatar has implemented rigorous measures, including SSL encryption, firewalls, and regular system audits, to prevent unauthorized access, modification, or data breaches.
7. Data Retention
We retain your data only for periods essential to the purposes highlighted in this policy or as required by law. Post this, your data is irreversibly deleted.
8. International Data Transfers
While based in Qatar, certain service functions might necessitate data transfers outside the EEA. In such scenarios, we ensure suitable data protection mechanisms are in place.
9. User Rights
The GDPR empowers you to:
a. Access your stored data.
b. Rectify inaccuracies in your data.
c. Erase your data ("right to be forgotten").
d. Object or restrict our data processing practices.
e. Obtain a copy of your data in a structured format.
To act on these rights, kindly reach our DPO.
10. Cookies
Our website employs cookies to refine the user experience. By navigating our platform, you acknowledge our Cookie Policy, detailed separately.
11. Amendments to This Policy
360 Tours Qatar reserves the right to periodically review and revise this policy. Significant changes will be communicated via email and highlighted on our platform.
12. Inquiries and Complaints
For clarifications, concerns, or complaints related to this privacy policy or your data, reach our DPO at dpo@360toursqatar.com.